Frequently asked questions
AskDrona is an online marketplace where aspiring college students can connect with existing college students for guidance and support. Our platform offers a convenient and affordable way for students to access valuable insights and advice to help them make informed decisions about their education and future career paths.
What if 1 hour isn't enough for all my questions?
Since the college admission isn't trivial, we know coaches will require more than one sessions. We recommend to book multiple sessions with them
How much does it cost?
At AskDrona, we believe in providing affordable and accessible guidance to all students. Our platform is free to sign up and use, with no hidden costs or fees. However, our student mentors charge a small fee for their time and expertise. You can browse through our mentor profiles and choose a mentor whose fee fits within your budget. Additionally, we offer various discounts and promotions throughout the year to make our services even more accessible to all students.
How many sessions do I need?
We understand that each student's needs are unique, and the number of sessions required may vary depending on the individual. Our platform allows you to connect with mentors on a session-by-session basis, so you can schedule as many or as few sessions as you need. Some students may only require a single session for specific questions or concerns, while others may benefit from ongoing guidance throughout their academic journey. Ultimately, the number of sessions required is up to you and your mentor to determine based on your individual needs and goals.
What do I do if I don't find convenient time with the mentors?
If you are unable to find a convenient time with a particular mentor, we encourage you to explore other mentors on our platform who may have more availability that aligns with your schedule. Our platform has a wide range of mentors available in various time zones, so you can find a mentor that suits your schedule. Additionally, we offer a "Request a Session" feature that allows you to submit your preferred session time, and we will work with our mentors to find a suitable time that works for both parties. Please send us an email to email@example.com
How do I request for a refund?
At AskDrona, we strive to provide high-quality and satisfactory services to all our users. If for any reason you are not satisfied with your session, we encourage you to reach out to us within 24 hours of the session's completion to discuss your concerns. We will work with you and the mentor to resolve the issue and find a suitable solution. If a refund is deemed necessary, we will initiate the refund process, and you can expect to receive your refund within a few business days, depending on your payment method. Please note that refunds may be subject to certain terms and conditions, which are outlined in our refund policy.
What do I need to do to be prepared for the one-on-one session student mentor?
To be prepared for your session, there are several steps you can take:
- Familiarize yourself with the topic
Make sure you have a basic understanding of the topic that will be discussed during the session. Do some research on the subject matter and try to get a sense of the key concepts, terms, and ideas.
- Review any materials provided
If you have been provided with any materials, such as articles or videos, make sure you have reviewed them thoroughly before the session.
- Come with questions
Think of any questions you may have about the topic, and write them down. This will help you to stay engaged during the session and ensure that you get the most out of it.
- Ensure that your technology is working properly
Make sure that your device (e.g., computer, tablet, or phone) is working properly and that you have a stable internet connection. If you will be using any software or apps during the session, make sure they are installed and working properly.
- Find a quiet, distraction-free space
Choose a quiet, distraction-free space where you can focus on the session without interruptions. Make sure that you will not be disturbed by other people or noises during the session.
- Be open-minded and engaged
Finally, approach the session with an open mind and a willingness to learn. Participate actively in the discussion and ask questions as needed to clarify your understanding of the topic.
Do I need a separate mentor for each college I'm considering?
No, you do not necessarily need a separate mentor for each college you are considering. However, it can be helpful to work with a mentor who has experience with the specific colleges you are interested in.
Your mentor can provide guidance on the application process, including what to include in your essays and how to prepare for interviews. They can also help you assess whether a particular college is a good fit for your academic and personal goals.
Ideally, your mentor should have a broad understanding of the college admissions process and be able to provide guidance on a range of colleges. However, if you have specific questions or concerns about a particular college, it may be helpful to work with a mentor who has experience with that college.
Ultimately, the most important factor in choosing a mentor is finding someone who you feel comfortable working with and who can provide the guidance and support you need to navigate the college admissions process successfully.
Why can't I buy all the sessions in bulk?
At askdrona.com, we believe that each student is unique and has specific needs and goals. Our one-on-one mentoring sessions are designed to be personalized to each student's needs, and we believe that purchasing sessions in bulk may not be the most effective way to achieve this level of personalization.
By purchasing sessions one at a time, you have the flexibility to choose the topics and areas that you need the most help with, and you can work with your mentor to tailor each session to your individual needs. This approach ensures that you get the most out of each session and that you are able to achieve your academic and personal goals more effectively.
Additionally, we understand that students may have changing needs or circumstances over time, and purchasing sessions individually allows you to adjust your mentoring plan as needed to address these changes.
While we do not offer bulk session purchases, we do offer discounts for students who purchase multiple sessions at once. Please contact us for more information on our pricing and discount options.
Is it safe to share personal details with the student mentors on the askdrona.com platform?
As a responsible business, askdrona.com understands the importance of maintaining the privacy and security of our users' personal information. Our platform is designed to ensure the highest level of protection for all data shared between our users and mentors.
We have implemented industry-standard security measures to protect against unauthorized access, disclosure, or misuse of your personal information.
In addition to our technical safeguards, we ensure that our student mentors are thoroughly screened and trained to handle sensitive information with the utmost discretion and confidentiality. Any personal information collected from our users is used only for the purposes of facilitating mentorship sessions and communication between the mentor and the student.
We take all necessary precautions to ensure that our data handling practices comply with applicable laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
In summary, askdrona.com is committed to safeguarding the privacy and security of our users' personal information. Our platform is designed with robust technical safeguards and stringent data handling practices to ensure your information is kept safe and confidential.